It is important for our company to respect your privacy and comply with all applicable laws and regulations regarding any personal data that we may collect about you when you visit our website technoserv.eu, by using our website you consent to our collection and use your data in accordance with this Privacy Policy.

In this Privacy Policy, we want to explain to you what data we collect, how we use it, and what your rights are to protect your data. The policy only applies to our website and its visitors and does not apply to data collected through other channels.

Processor of your data

• Your data processor is TECHNO SERV OÜ
• Corporate Reg. number: 11640033
• Email: info@technoserv.eu
• Phone number: +372 513 5319

We collect and process information in accordance with the European Union General Data Protection Regulation (GDPR), which entered into force on 05/25/2018.

Collection and use of data

What data do we collect

The information you collect includes information that you knowingly and actively provide to us when you use or participate in our services or campaigns, as well as all information that your devices send when you access our products and services.

The data we collect includes information that you knowingly share with us when using our services or campaigns, as well as information that your devices automatically transmit to us.

Your personal data may come to us in the following ways:

• If you contact us by phone, email or online chat
• When you browse the web page technoserv.eu
• If you comment, notice or share on our social media account
• If you subscribe to our newsletter
• If you comment on posts on our site

Data types collected

Personal data

We only ask for personal information from you if it is necessary to provide you with a service. By contacting us or visiting our website, you can share the following information with us:

• First and last name
• E-mail address
• Telephone
• Chat history between you and us

Log files

Our website technoserv.eu keeps log files about your visitors. The information collected may include:

• Type of device used
• Internet protocol (IP) address
• Browser type
• Internet Service Provider
• Date and time of site visit
• Entry and exit page number of clicks on the site

The information contained in the log files is used for trend analysis, site administration, site visitor activity tracking, and demographic information collection. The received information is not intended and does not allow to identify a person.

Cookies

Like most websites, technoserv.eu has “cookies”. A cookie is essentially a text file that is stored on a user’s device when visiting a website. Cookies set and store preferences, regional settings, service usage preferences, etc.

If you wish, you can disable the use of cookies in your browser settings, but in this case it is possible that the service offered to you will be impaired.

Cookies are divided into persistent and session cookies. Persistent cookies remain on your personal computer or mobile device even after you close your browser or computer. However, session cookies are deleted as soon as the browser is closed.

Cookies are divided according to their purpose:

Necessary cookies. Session cookies, the purpose of which is to enable you to use the services offered on our website. These cookies help to authenticate users and prevent malicious use of user accounts. Without these cookies, we will not be able to provide you with the desired services.

Cookie notifications. These cookies determine whether users have accepted the use of cookies on the website.

Functional cookies. These cookies allow your browser to remember the choices you make when using the website, for example, saving login data or language preferences. The purpose of these cookies is to provide you with a more personalized experience and to avoid re-entering your preferences.

How we use the data

We may use the collected information for various purposes, including:

• Maintain, manage, develop, personalize and expand our website
• To collect statistics so that we can provide better services and/or offers, as well as understand and analyze the behavior of visitors to our website
• To identify you by phone, message or email
• When sending you information and requesting feedback about our services
• To prevent fraud and protect our site
• So that we can stay in touch with you through your social media account
• To enable reading the chat history to speed up the provision of relevant Advice
• In order to improve the quality of our services and provide more effective viewing solutions
• To develop new products, services or improve their functionality
• To simplify and speed up the interaction between us, contact us
• For other purposes. For example, to analyze data, study trends, and evaluate the effectiveness of our advertising campaigns.

When can we share your data?

• We may share or transfer your personal data in connection with a change of ownership, merger, sale of assets, financing or acquisition of our company.
• We will inform you about the provision of your personal data and when the provisions of another privacy policy will apply to them.
• We may share your information with our partner companies, requiring them to comply with this Privacy Policy. Partner companies include our parent and subsidiary companies, joint venture partners or companies that belong to us.
• We may share your information with our business partners to provide you with certain products, services or campaigns.
• With your consent, we may disclose your personal data for any other purposes.
• We are required to disclose your personal data if required by law. We may also disclose your data in good faith in order to comply with legal obligations, protect our rights or property, prevent or detect possible violations related to the use of our service, and ensure the safety of service users.

Storage of your personal data

The Company stores your personal data only as long as it is necessary for the purposes set out in this Privacy Policy. We store and use your personal data to the extent necessary to fulfill our legal obligations (for example, if we are required to store your personal data in accordance with applicable law), to resolve disputes and ensure compliance with our legal agreements and rules.

The company also stores log files for internal analysis purposes. Log files are usually stored for a shorter period of time if this data is not used to improve the security or functionality of our service, or if we are legally required to store this data for a longer period of time.

Processing of children’s data

None of our products or services are intended for children under the age of 13, and we do not knowingly collect data about children under the age of 13. In case of doubt that we process the data of a person under the age of 13, we delete this person from all our databases.

Your rights to protect your data

You always have the right not to share your data with us, knowing that this may affect your experience on our website. If you decide not to share your data with us, we will not treat you any worse. When you provide us with personal information, you understand that we collect, store, use and disclose it in accordance with this Privacy Policy. You have the right to request detailed information about the data you collect.

When we receive personal information about you from a third party, we protect it in accordance with this Privacy Policy and the law of the Republic of Estonia. If you transmit third-party data yourself, you confirm that you also have the right and permission to do so.

Even if you have previously consented to the transfer of your personal data to us for marketing purposes, you still have the right to change your mind at any time. You always have the right to refuse to contact us and request that we delete your data from our databases. From time to time, we may also request information about you to verify your identity. If you find that the data we collect is inaccurate, outdated, incomplete, irrelevant or misleading, please contact us by email: info@technoserv.eu or by phone: +372 513 5319. We do our best to correct inaccurate, incomplete, misleading or outdated information.

If you believe that we have violated the relevant data protection law and would like to file a complaint, please contact us using the contact information provided in this document and provide us with all information about the violation. We will immediately study your complaint and respond to you in writing, presenting the results of the investigation and outlining the steps we will take to resolve your complaint. You also have the right to contact the regulatory authority or data protection authority.

GDP Data Protection Rights

We want to make sure that you are aware of all your data protection rights. Each user of the page has the right to the following conditions:

• Right of access-you have the right to request copies of your personal data.
• Right to correct data – you have the right to request that we correct what you consider inaccurate data. You also have the right to request us to supplement the data that, in your opinion, is incomplete.
• Right to delete – under certain circumstances, you have the right to request the deletion of your personal data.
• The right to restrict data processing – in certain circumstances, you have the right to request restrictions on the use of your personal data.
• Right to challenge the use of personal data – under certain circumstances, you have the right to challenge the use of your personal data.
• Right to data portability – Under certain circumstances, you have the right to require us to transfer the collected data to third parties or directly to you.

Security of your data

The security of your personal data is important to us, but remember that no method of information exchange via the Internet or electronic storage method is 100% secure. Although we do our best to protect your data, we cannot guarantee its complete security.

Techno Serv OÜ takes all reasonably necessary measures to ensure the secure processing of your data in accordance with this Privacy Policy and the legislation of the Republic of Estonia. Your data will not be transferred to any organization or country unless there is a valid reason for this and the security of your data is not ensured.

Links to other websites

On our website you can find links to other websites that do not belong to us. When you click on a third-party link, you will be redirected to that third-party site. We strongly recommend that you read the privacy policy of each site you visit.

We do not control third-party sites and are not responsible for their content, privacy policy, services provided or otherwise.

Privacy Policy Updates

If necessary, we have the right to make changes to this privacy policy document. When the privacy policy is updated, we will change the update date of the document at the bottom. If you continue to visit and use our website after updating the privacy policy, we will consider this as your tacit acceptance of the changes.

Last modified: 22.03.2023